About these terms
These terms apply to your use of this website and to the cybersecurity and website development services offered under the GreyNod Labs name from Kozhikode, Kerala, India. By using the website or asking us to quote or carry out work, you agree to them. They are general terms: a signed quotation, project agreement or written authorisation for a specific engagement takes priority over these terms for that engagement, where it says something different.
The legal entity or person that contracts with you is named in your quotation or agreement. These terms do not themselves state a company registration or other legal status for GreyNod Labs.
Using this website
- The website gives general information about our services. It is not professional advice for your particular systems or business.
- You must not try to gain unauthorised access to the website, its hosting or related systems, disrupt it, or use it for anything unlawful.
- We try to keep the content accurate but may change or remove it at any time. Project listings describe work we have done and are not a promise of similar results.
- Links to other websites, including client sites and social platforms, are provided for convenience. We do not control them.
Enquiries, quotations and project agreements
Sending an enquiry, whether through the contact form, WhatsApp, email or phone, does not create a contract. Work starts only after we have given you a written quotation or agreement describing the scope, deliverables, timeline and price, and you have accepted it. For security testing, written authorisation is also required (see our VAPT scope and rules of engagement).
Payment
- Standard terms. Unless your quotation or agreement says otherwise, 50% of the quoted price is payable in advance, before work starts, and the remaining 50% is payable on completion.
- Completion. Completion means delivery of the deliverables listed in the approved quotation, meeting the acceptance criteria stated in it.
- Third-party costs. Costs such as domain names, hosting, paid themes or plugins, payment gateway fees and similar are separate unless the quotation says they are included.
- Taxes and other charges. Whether taxes or other charges apply, and any consequence of late payment, will be stated in your quotation or agreement where relevant.
Cancellation and refunds
- Advance payments. Our intended policy is that the advance is not refundable once work has started. This applies subject to applicable law and to any rights you have that cannot be excluded.
- Before work starts. If you cancel before work has started, any refund is handled as set out in the quotation or agreed with us in writing.
- After work has started. If you cancel or end the engagement, you remain responsible for work already completed and for third-party costs already committed. We will confirm in writing how any amount owed or returned has been worked out.
- If we cannot deliver. If we are unable to deliver agreed work for reasons within our control, we will discuss a fair remedy with you, which may include correcting the work or a refund where the law requires one.
Your responsibilities and delays
- You will give us accurate information, content, access, approvals and feedback when we reasonably need them.
- You confirm that you own, or are authorised to instruct us on, every website, application, account and system we are asked to test or work on, and that content you supply does not infringe anyone's rights.
- Delays on your side can move delivery dates. We are not responsible for delay caused by missing information, access or approvals.
Scope changes and additional work
Work outside the approved scope is quoted separately and starts only once you approve it in writing. Requests that change the agreed scope may also change the price and timeline.
Intellectual property
- Custom deliverables. Once you have paid in full, you receive ownership of, or a licence to use, the custom deliverables we create for you, in the way set out in your quotation or agreement.
- Reusable components. We keep our rights in general-purpose components, tools, techniques and know-how that are not specific to your business, and may reuse them.
- Pre-existing material. Each party keeps what it owned before the engagement, including your content, branding and data.
- Third-party and open-source components. These stay under their own licences, which may carry conditions or costs. Platforms such as Shopify, WordPress and WooCommerce are licensed by their providers, not by us.
Confidentiality and use of your materials
We treat information about your business, systems, assessment data and findings as confidential, and use materials you give us only to deliver the agreed work. We disclose them only where you authorise it or the law requires it. We may describe a completed public project, such as a live website you have approved or that is publicly available, in our portfolio, and we will remove it if you reasonably ask us to.
Third-party platforms and hosting
Our work may depend on third-party platforms, hosting, payment gateways, app providers and similar services. Their availability, features, pricing, security and terms are outside our control, and changes they make may affect your website or store.
Limits of cybersecurity testing
A security assessment covers an agreed scope at a particular point in time, using the methods and tools agreed for it. It reduces risk but cannot guarantee that every vulnerability has been found, or that a system will not be compromised in future. We do not guarantee particular search rankings, traffic, sales or other business results from development or SEO work.
Liability
We will carry out services with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost profits, lost business or loss of data that you could have protected by taking backups. Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded. Any financial limit on liability for a particular engagement will be stated in your quotation or agreement.
Suspension and termination
Either party may end an engagement as set out in the quotation or agreement. We may pause or end work where payment is overdue, where we do not have the authorisation we need, where continuing would be unlawful or unsafe, or where information or access we need is not provided. Ending an engagement does not affect amounts already due, confidentiality, or intellectual-property terms that are meant to continue.
Governing law and disputes
These terms are governed by the laws of India. We would like to resolve any disagreement by talking to you first. If that does not work, the courts at Kozhikode, Kerala, India have jurisdiction where they are competent to hear the matter, subject to any dispute-resolution terms in a signed agreement and to any mandatory rights or forums available to you under law.
Changes to these terms
We may update these terms from time to time. The version on this page applies to your use of the website. Terms agreed in writing for a project stay as agreed.
Contact
Email greynodlabs@gmail.com or message us on WhatsApp at +91 98465 14798. We are based in Kozhikode, Kerala, India.